Privacy Policy

Allignx, Inc. ("Allignx," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our home services platform (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. Please read it carefully. If you do not agree, please discontinue use of the Services.

Information You Provide Directly

• Account registration details (name, email address, password)
• Profile information (phone number, home address, profile photo)
• Booking details (service type, preferred date/time, special instructions)
• Payment information (processed securely via third-party processors)
• Communications you send to us (support requests, feedback)

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission, to match nearby professionals)
• Cookies and similar tracking technologies

Information from Third Parties

• Social media platforms (if you connect an account)
• Background check providers (for service professionals)
• Payment processors and financial institutions

We use the information we collect to:

• Create and manage your account and bookings
• Connect you with qualified service professionals in your area
• Process payments and send transaction confirmations
• Provide customer support and respond to inquiries
• Send service reminders, updates, and promotional communications (with consent)
• Improve our platform, products, and services
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our terms
• Analyze usage trends to enhance user experience

We do not sell your personal information. We may share information in the following circumstances:

• Service Professionals: We share your name, address, and booking details with the professional assigned to your appointment.
• Service Providers: We use trusted third parties for payment processing, analytics, cloud hosting, and customer support.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Safety: To protect the rights, safety, and security of Allignx, our users, or the public.

We implement industry-standard security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmission
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Role-based access controls limiting employee data access
• Secure, PCI-DSS compliant payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information in your account settings.
• Deletion: Request deletion of your account and associated personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link.
• Cookie Controls: Manage cookie preferences through your browser settings.

To exercise any of these rights, contact us at support@allignx.com.

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the platform to function (authentication, security).
• Analytics Cookies: Help us understand how users interact with our Services (e.g., PostHog).
• Preference Cookies: Remember your settings and preferences across sessions.
• Marketing Cookies: Used to deliver relevant advertisements with your consent.

You can control cookie settings through your browser. Note that disabling certain cookies may impact platform functionality.

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@allignx.com and we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also send an email notification. We encourage you to review this policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: